Head Refund & Cancellation Policy
Effective November 1, 2026
You can cancel anytime, and you're never charged during your 7-day free trial. Here's exactly how cancelling and refunds work.
Free trial
- Every plan starts with a 7-day free trial.
- Cancel any time during the trial and you won't be charged anything.
- If you don't cancel, your first payment is taken when the trial ends. Each person or payment method gets one free trial.
How to cancel
- On headtilt.tv, open Account → Manage billing → Cancel subscription.
- Or email support@headtilt.tv from the address on your membership and we'll cancel it for you.
Cancellation stops future renewals. You keep full access until the end of the trial or billing period you've already paid for.
Refunds
- Monthly plans: payments aren't refundable, but you can cancel anytime to stop the next charge.
- Annual and Founding plans: if you contact us within 14 days of being charged for a new year (including the first charge after your trial), we'll refund that payment in full and end the membership.
- Billing mistakes: if you were charged twice, charged after cancelling, or charged the wrong amount, we'll refund the incorrect charge.
- Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.
Nothing in this policy limits any refund rights you have under the law where you live.
Changing plans
You can switch between Monthly and Annual from Account → Manage billing. Stripe adjusts the amount for the time left on your current plan. Founding member pricing is only available when joining, while spots remain.
Questions
Email support@headtilt.tv and we'll get back to you, usually within 2 business days.